Attachment

A summary of detail for an Attachment object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Attachment object is used to manage files and documents associated with work orders or tasks within the workflow management system. It allows users to upload, store, and access relevant files, providing additional context and information necessary for completing work orders.

Properties

attachmentId:

• Purpose: Serves as a unique identifier for the attachment, allowing the system to reference and manage attachments programmatically.

• Example: "ATT67890", "ATT11223"

fileName:

• Purpose: Provides the name of the attached file, making it easier for users to identify and access the file.

• Example: "ProjectPlan.docx", "Invoice2023.xlsx"

fileType:

• Purpose: Indicates the format of the attached file, helping users understand how to open or view the file.

• Example: "docx", "xlsx", "jpg"

fileSize:

• Purpose: Specifies the size of the attached file in bytes, which can be useful for managing storage and understanding the file's impact on system resources.

• Example: 51200 (for a 50 KB file), 1024000 (for a 1 MB file)

workOrderId:

• Purpose: Links the attachment to its parent work order, providing context and ensuring it is part of the correct record.

• Example: "WO12345", "WO54321"

uploadedBy:

• Purpose: Identifies the user who uploaded the attachment, facilitating accountability and tracking.

• Example: "USR67890", "USR54321"

uploadDate:

• Purpose: Records the date and time when the attachment was uploaded, which is useful for tracking, auditing, and time management purposes.

• Example: "2023-06-01T09:00:00Z", "2024-01-20T11:30:00Z"

Purpose in Work Order Management System

Documentation: Allows users to upload and manage files and documents that provide additional context and information for work orders and tasks.

Accessibility: Ensures that all relevant files are easily accessible to users who need them, improving the efficiency and effectiveness of work order completion.

Accountability: Tracks who uploaded each attachment and when, promoting accountability and transparency.

Audit and Compliance: Maintains a record of all attachments, which can be used for auditing purposes and to ensure compliance with internal policies and regulatory requirements.

Collaboration: Enhances collaboration by enabling team members to share and access necessary documents within the context of specific work orders or tasks.