Work Order Transition

A summary of detail for a Work Order Transition object type in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Work Order Transition object defines the transitions between different states within a work order. It specifies the rules and conditions under which a work order can move from one state to another, ensuring a controlled and logical progression of tasks.

Properties

transitionId:

• Purpose: Serves as a unique identifier for the work order transition, allowing the system to reference and manage transitions programmatically.

• Example: "WT67890", "WT11223"

workOrderId:

• Purpose: Links the transition to a specific work order, ensuring that it is applied within the correct context.

• Example: "WO12345", "WO54321"

fromState:

• Purpose: Specifies the current state from which the transition will occur, providing context for the starting point of the transition.

• Example: "Draft", "In Review"

toState:

• Purpose: Specifies the new state to which the work order will move if the transition conditions are met, defining the endpoint of the transition.

• Example: "Completed", "Rejected"

conditions:

• Purpose: Defines the criteria or conditions that must be satisfied for the transition to take place, ensuring that transitions occur only when appropriate.

• Example:

  • [{"ConditionType": "ApprovalReceived", "UserId": "USR12345"}]

  • [{"ConditionType": "TimeElapsed", "Duration": "24 hours"}]

actions:

• Purpose: Specifies the actions to be performed when the transition occurs, allowing for automated tasks and updates to be carried out as part of the transition process.

• Example:

  • ["SendNotification", "LogAuditTrail"]

  • ["UpdateDatabase", "TriggerNextTask"]

Purpose in Work Order Management System

Control and Logic: Ensures that work orders progress in a controlled and logical manner, moving from one state to another based on predefined rules and conditions.

Automation: Automates actions associated with state transitions, reducing manual intervention and improving efficiency.

Consistency: Maintains consistency in work order processes by enforcing standardized transitions and actions.

Accountability: Tracks and documents transitions, providing an audit trail of state changes and the conditions that triggered them.

Flexibility: Allows for the customization of work order transitions to meet specific business needs and processes.

Compliance: Ensures that work orders comply with internal policies and external regulations by controlling state changes and associated actions.