Work Order

A summary of detail for a Work Order object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Work Order object represents a specific maintenance or service request, tracking its details, status, and progress. It serves as the central record for managing tasks, resources, and communications related to the work order, ensuring efficient handling and resolution of requests.

Properties

• workOrderId:

  • Purpose: Serves as a unique identifier for the work order, allowing the system to reference and manage work orders programmatically.

  • Example: "WO67890", "WO11223"

• title:

  • Purpose: Provides a brief, concise description of the work order, making it easier to identify and understand its purpose.

  • Example: "Plumbing Issue", "Electrical Inspection"

• description:

  • Purpose: Offers a detailed explanation of the work to be performed, including any specific instructions or requirements.

  • Example:

    • "Fix the leaking pipe in the restroom on the 2nd floor."

    • "Conduct an electrical safety inspection in Building B."

• requestorId:

  • Purpose: Identifies the user who requested the work order, helping track the origin of the request and facilitating communication.

  • Example: "USR34567", "USR89012", "CST092834"

• assignedToId:

  • Purpose: Identifies the user responsible for completing the work order, ensuring accountability and tracking progress.

  • Example: "USR23456", "USR56789", "VDR98765"

• priority:

  • Purpose: Indicates the urgency of the work order, helping prioritize tasks and allocate resources effectively.

  • Example: "Low", "Medium"

• status:

  • Purpose: Reflects the current state of the work order, such as whether it is new, in progress, or completed, allowing for monitoring and tracking.

  • Example: "New", "Completed"

• creationDate:

  • Purpose: Records the date and time when the work order was created, useful for tracking, auditing, and time management.

  • Example: "2023-06-01T09:00:00Z", "2024-01-20T11:30:00Z"

• dueDate:

  • Purpose: Specifies the expected completion date for the work order, aiding in scheduling and prioritizing tasks.

  • Example: "2023-06-05", "2024-01-25"

• completionDate:

  • Purpose: Records the actual date and time when the work order was completed, useful for performance tracking and historical records.

  • Example: "2023-06-04T14:00:00Z", "2024-01-24T16:30:00Z"

• location:

  • Purpose: Indicates the location where the work is to be performed, providing context and ensuring that the work is directed to the correct area.

  • Example: "Warehouse 1", "Building B, 2nd Floor"

• category:

  • Purpose: Specifies the type or category of work order, helping classify and manage different types of work.

  • Example: "Repair", "Inspection"

Purpose in Work Order Management System

• Centralized Tracking: Provides a central record for managing all aspects of a work order, from creation to completion.

• Resource Allocation: Facilitates the assignment of tasks to the appropriate personnel, ensuring efficient use of resources.

• Prioritization and Scheduling: Helps prioritize work orders based on urgency and expected completion dates, improving work order management.

• Accountability and Monitoring: Tracks who is responsible for each task and its progress, promoting accountability and enabling effective monitoring.

• Historical Records: Maintains detailed records of all work orders, useful for performance analysis, auditing, and compliance.

• Communication: Enhances communication among team members by providing clear and accessible information about work orders and their statuses.