Work Order Management System ITIL Object Type Bundle
Object Type bundles are pre-defined JSON Data Schemas for custom Object Types that you can easily add to your own Contextual tenant as a jumpstart for developing solutions on the Contextual platform.
The Information Technology Infrastructure Library (ITIL) Object Type Bundle is a collection of 17 Object Types with detailed JSON Data Schemas that govern records of each type of data that you choose to use in developing a solution on Contextual.
These object types are designed to provide a comprehensive jumpstart for building IT service management solutions in Contextual. This collection includes object types for work orders, users, roles, permissions, assets, tasks, actions, attachments, comments, notifications, audit logs, service level agreements, custom fields, work order templates, work order transitions, escalation policies, and tags.
What's Included
17 Object Types
What You'll Need
Access to the Contextual platform
Understanding of IT service management concepts and processes
Ideas for Using the ITSM Object Types
IT Service Management: Use this collection to build a comprehensive IT service management solution, including incident management, problem management, and change management.
Asset Management: Use the asset object type to manage and track assets, including hardware, software, and other IT resources.
Custom Applications: Use the custom field object type to create custom applications and workflows tailored to your organization's specific needs.
Object Type Details
Description: Represents a work order, including its status, priority, and assigned resources.
Properties: workOrderId, title, description, status, priority, assignedToId, dueDate, completionDate
Description: Represents a user, including their name, email, and role.
Properties: userId, name, email, roleId
Description: Represents a role, including its name and permissions.
Properties: roleId, name, permissions
Description: Represents a permission, including its name and description.
Properties: permissionId, name, description
Description: Represents an asset, including its name, description, and status.
Properties: assetId, name, description, status
Description: Represents a task, including its name, description, and status.
Properties: taskId, name, description, status, assignedToId, dueDate, completionDate
Description: Represents an action, including its name, description, and status.
Properties: actionId, name, description, status, assignedToId, dueDate, completionDate
Description: Represents an attachment, including its name, description, and file.
Properties: attachmentId, name, description, file
Description: Represents a comment, including its text and timestamp.
Properties: commentId, text, timestamp
Description: Represents a notification, including its message and timestamp.
Properties: notificationId, message, timestamp
Description: Represents an audit log entry, including its timestamp and description.
Properties: auditLogId, timestamp, description
Description: Represents a service level agreement, including its name, description, and status.
Properties: slaId, name, description, status
Description: Represents a custom field, including its name, description, and value.
Properties: customFieldId, name, description, value
Description: Represents a work order template, including its name, description, and status.
Properties: workOrderTemplateId, name, description, status
Description: Represents a work order transition, including its transition ID, work order ID, from state, to state, conditions, and actions.
Properties: transitionId, workOrderId, fromState, toState, conditions, actions.
Description: Represents an escalation policy, including its name, description, and status.
Properties: escalationPolicyId, name, description, status
Description: Represents a tag, including its name and description.
Properties: tagId, name, description
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