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Work Order Management System ITIL Object Type Bundle

Object Type bundles are pre-defined JSON Data Schemas for custom Object Types that you can easily add to your own Contextual tenant as a jumpstart for developing solutions on the Contextual platform.

The Information Technology Infrastructure Library (ITIL) Object Type Bundle is a collection of 17 Object Types with detailed JSON Data Schemas that govern records of each type of data that you choose to use in developing a solution on Contextual.

These object types are designed to provide a comprehensive jumpstart for building IT service management solutions in Contextual. This collection includes object types for work orders, users, roles, permissions, assets, tasks, actions, attachments, comments, notifications, audit logs, service level agreements, custom fields, work order templates, work order transitions, escalation policies, and tags.

What's Included

  • 17 Object Types

What You'll Need

  • Access to the Contextual platform

  • Understanding of IT service management concepts and processes

Ideas for Using the ITSM Object Types

  • IT Service Management: Use this collection to build a comprehensive IT service management solution, including incident management, problem management, and change management.

  • Asset Management: Use the asset object type to manage and track assets, including hardware, software, and other IT resources.

  • Custom Applications: Use the custom field object type to create custom applications and workflows tailored to your organization's specific needs.

Object Type Details

  • Description: Represents a work order, including its status, priority, and assigned resources.

  • Properties: workOrderId, title, description, status, priority, assignedToId, dueDate, completionDate

  • Description: Represents a user, including their name, email, and role.

  • Properties: userId, name, email, roleId

  • Description: Represents a role, including its name and permissions.

  • Properties: roleId, name, permissions

  • Description: Represents a permission, including its name and description.

  • Properties: permissionId, name, description

  • Description: Represents an asset, including its name, description, and status.

  • Properties: assetId, name, description, status

  • Description: Represents a task, including its name, description, and status.

  • Properties: taskId, name, description, status, assignedToId, dueDate, completionDate

  • Description: Represents an action, including its name, description, and status.

  • Properties: actionId, name, description, status, assignedToId, dueDate, completionDate

  • Description: Represents an attachment, including its name, description, and file.

  • Properties: attachmentId, name, description, file

  • Description: Represents a comment, including its text and timestamp.

  • Properties: commentId, text, timestamp

  • Description: Represents a notification, including its message and timestamp.

  • Properties: notificationId, message, timestamp

  • Description: Represents an audit log entry, including its timestamp and description.

  • Properties: auditLogId, timestamp, description

  • Description: Represents a service level agreement, including its name, description, and status.

  • Properties: slaId, name, description, status

  • Description: Represents a custom field, including its name, description, and value.

  • Properties: customFieldId, name, description, value

  • Description: Represents a work order template, including its name, description, and status.

  • Properties: workOrderTemplateId, name, description, status

  • Description: Represents a work order transition, including its transition ID, work order ID, from state, to state, conditions, and actions.

  • Properties: transitionId, workOrderId, fromState, toState, conditions, actions.

  • Description: Represents an escalation policy, including its name, description, and status.

  • Properties: escalationPolicyId, name, description, status

  • Description: Represents a tag, including its name and description.

  • Properties: tagId, name, description

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