Tag

A summary of detail for a Tags object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Tags object is used to categorize and label different entities (such as tasks, work orders, or users) within the work order management system. Tags help in organizing, filtering, and searching for entities based on specific attributes or keywords.

Properties

tagId:

• Purpose: Serves as a unique identifier for the tag, allowing the system to reference and manage tags programmatically.

• Example: "TAG67890", "TAG11223"

tagName:

• Purpose: Provides a human-readable name for the tag, making it easier for users to understand its purpose and identify it within the system.

• Example: "Urgent", "Customer Feedback"

description:

• Purpose: Offers a detailed explanation of the tag's objectives, providing context for its use and helping users apply it correctly.

• Example:

  • "Tasks that are of the highest urgency and need to be completed as soon as possible."

  • "Comments or tasks that include feedback directly from customers."

associatedEntity:

• Purpose: Links the tag to a specific type of entity, such as a task, work order, or user, providing context and ensuring it is applied correctly.

• Example: "WorkOrder", "User"

Purpose in Work Order Management System

Organization: Helps organize entities within the system by categorizing them based on common attributes or keywords, making it easier to manage and navigate large amounts of data.

Filtering and Searching: Allows users to filter and search for entities based on tags, improving efficiency in locating specific tasks, work orders, or users.

Prioritization: Assists in prioritizing tasks and work orders by tagging them with indicators of urgency, importance, or other relevant criteria.

Reporting and Analysis: Facilitates reporting and analysis by allowing entities to be grouped and analyzed based on tags, providing insights into work order performance and trends.

Flexibility: Adds flexibility to the system by enabling users to create and apply custom tags that meet their specific needs and business processes.

Collaboration: Enhances collaboration by enabling team members to quickly identify and understand the context of tagged tasks or work orders.