Task

A summary of detail for a Task object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Task object represents individual units of work or activities that are part of a work order. It contains detailed information about each task, including its description, status, assignee, and other attributes necessary for managing and tracking the progress of the work order.

Properties

taskId:

• Purpose: Serves as a unique identifier for the task, allowing the system to reference and manage tasks programmatically.

• Example: "T67890", "T11223"

workOrderId:

• Purpose: Links the task to its parent work order, providing context and ensuring it is part of the correct work order.

• Example: "WO12345", "WO54321"

taskName:

• Purpose: Provides a human-readable name for the task, making it easier for users to understand its purpose and identify it within the system.

• Example: "Replace Air Filter", "Check Electrical Wiring"

description:

• Purpose: Offers a detailed explanation of the task’s objectives, requirements, and scope. This helps users understand what needs to be done and the task’s importance.

• Example:

  • "Replace the air filter in the HVAC system on the 2nd floor."

  • "Check the electrical wiring in the main server room for any faults or damage."

assignedToId:

• Purpose: Identifies the user responsible for completing the task, facilitating accountability and task management.

• Example: "USR67890", "USR54321"

priority:

• Purpose: Indicates the urgency or importance of the task, helping to prioritize work and manage time effectively.

• Example: "Low", "Medium"

status:

• Purpose: Reflects the current state of the task, such as whether it is pending, in progress, or completed, helping track progress.

• Example: "Pending", "Completed"

dueDate:

• Purpose: Specifies the deadline for completing the task, aiding in time management and ensuring timely completion.

• Example: "2023-06-01", "2023-07-15"

completionDate:

• Purpose: Records the actual date and time when the task was completed, which is useful for tracking performance and maintaining historical records.

• Example: "2023-06-04T14:00:00Z", "2024-01-24T16:30:00Z"

Purpose in Work Order Management System

Task Management: Defines and organizes individual tasks within a work order, providing a clear structure for completing the process.

Tracking and Monitoring: Allows for tracking the status, priority, and progress of tasks, ensuring they are completed on time and in the correct order.

Accountability: Assigns specific tasks to users, promoting accountability and responsibility for task completion.

Audit and Compliance: Maintains records of task creation, assignment, and completion, ensuring compliance with internal policies and regulatory requirements.

Operational Efficiency: Helps streamline workflows by ensuring all necessary tasks are identified, assigned, and tracked effectively, reducing delays and improving productivity.