Audit Log

A summary of detail for an Audit Log object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Audit Log object is used to record and track changes, actions, and events within the work order management system. It provides a detailed history of activities, ensuring transparency, accountability, and the ability to audit processes for compliance and security purposes.

Properties

logId:

• Purpose: Serves as a unique identifier for the audit log entry, allowing the system to reference and manage log entries programmatically.

• Example: "LOG67890", "LOG11223"

entityId:

• Purpose: Identifies the specific entity (e.g., task, work order, or user) that the log entry is related to, providing context for the recorded action.

• Example: "WO12345", "USR54321"

entityType:

• Purpose: Specifies the type of entity involved in the logged action, helping to categorize and filter log entries.

• Example: "WorkOrder", "User"

changeType:

• Purpose: Describes the nature of the action recorded in the log entry, such as creation, update, or deletion, indicating what type of change occurred.

• Example: "Created", "Deleted"

userId:

• Purpose: Identifies the user who performed the action, facilitating accountability and tracking user activities.

• Example: "USR67890", "USR54321"

timestamp:

• Purpose: Records the date and time when the action occurred, which is crucial for tracking, auditing, and understanding the sequence of events.

• Example: "2023-06-01T09:00:00Z", "2024-01-20T11:30:00Z"

previousValue:

• Purpose: Captures the value of the entity before the change, allowing for comparison and understanding of what was altered.

• Example: {"Priority": "Low"}, {"AssigneeId": "USR11111"}

newValue:

• Purpose: Captures the value of the entity after the change, documenting the result of the action.

• Example: {"Priority": "High"}, {"AssigneeId": "USR22222"}

Purpose in Work Order Management System

Change Tracking: Provides a detailed record of all changes and actions performed within the system, ensuring that all modifications are documented.

Transparency: Enhances transparency by maintaining a visible history of actions and changes, which can be reviewed by administrators and auditors.

Accountability: Holds users accountable for their actions by recording who made each change and when, promoting responsible behavior.

Audit and Compliance: Ensures that the system meets regulatory and compliance requirements by maintaining a comprehensive audit trail.

Security: Helps detect and investigate unauthorized or suspicious activities by providing a detailed log of all actions.

Historical Reference: Allows users and administrators to refer back to previous states and actions, aiding in troubleshooting and decision-making.