Custom Fields

A summary of detail for a Custom Field object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Custom Fields object allows users to define and manage additional fields that are not included in the standard work order management system. These fields provide flexibility to tailor the system to specific business needs and capture additional information relevant to work orders, tasks, or other entities.

Properties

fieldId:

• Purpose: Serves as a unique identifier for the custom field, allowing the system to reference and manage custom fields programmatically.

• Example: "CF67890", "CF11223"

fieldName:

• Purpose: Provides a human-readable name for the custom field, making it easier for users to understand its purpose and identify it within the system.

• Example: "Project Budget", "Approval Date"

fieldType:

• Purpose: Specifies the type of data the custom field holds, ensuring that the data entered is consistent and valid.

• Example: "text", "date", "boolean"

associatedEntity:

• Purpose: Links the custom field to a specific entity, such as a task, work order, or user, providing context for its use.

• Example: "WorkOrder", "User"

defaultValue:

• Purpose: Provides a default value for the custom field, which can be used if no other value is specified.

• Example: "N/A", "false"

isRequired:

• Purpose: Indicates whether the custom field is mandatory, ensuring that critical information is always captured.

• Example: "false"

Purpose in Work Order Management System

Flexibility: Allows the system to be customized to meet specific business needs by capturing additional information that is not part of the standard fields.

Enhanced Data Capture: Enables the collection of more detailed and relevant data specific to different work orders, tasks, or users.

Personalization: Helps tailor the work order management system to different departments or projects by allowing the creation of fields that are unique to their requirements.

Data Consistency: Ensures data consistency and validation by defining the type of data each custom field should hold.

Compliance and Reporting: Supports compliance and reporting needs by capturing additional information required for audits or detailed reports.

User Experience: Improves user experience by allowing the capture of all necessary information in a structured manner, reducing the need for external documentation.