Comment

A summary of detail for a Comment object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Comment object is used to capture and manage user feedback, notes, and discussions related to specific tasks within a work order. It allows users to communicate effectively, share insights, and provide updates directly within the context of the task.

Properties

commentId:

• Purpose: Serves as a unique identifier for the comment, allowing the system to reference and manage comments programmatically.

• Example: "C67890", "C11223"

workOrderId:

• Purpose: Links the comment to its parent work order, providing context and ensuring it is part of the correct task.

• Example: "WO12345", "WO54321"

userId:

• Purpose: Identifies the user who posted the comment, facilitating accountability and tracking.

• Example: "USR67890", "USR54321"

commentText:

• Purpose: Contains the actual content of the comment, capturing the user's feedback, notes, or discussions.

• Example:

  • "The document looks good, but we need to update the budget section."

  • "Can someone provide an update on the status of this task?"

timestamp:

• Purpose: Records the date and time when the comment was posted, which is useful for tracking, auditing, and understanding the sequence of communications.

• Example: "2023-06-01T09:00:00Z", "2024-01-20T11:30:00Z"

Purpose in Work Order Management System

Communication: Facilitates communication among team members by allowing them to leave notes and feedback directly within the context of a work order.

Collaboration: Enhances collaboration by providing a space for users to discuss task-related matters, share insights, and update each other on progress.

Documentation: Keeps a record of all discussions and feedback related to a task, which can be referred to later for context or auditing purposes.

Transparency: Promotes transparency by ensuring that all comments are visible to relevant team members, providing a clear history of communications.

Accountability: Tracks who made each comment and when, ensuring that all communications can be traced back to specific users.