Action

A summary of detail for an Action object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Action object represents a specific operation or activity performed within a task in a work order. It captures the detailed steps taken by users or the system to move a task forward, documenting the actions taken and their outcomes.

Properties

actionId:

• Purpose: Serves as a unique identifier for the action, allowing the system to reference and manage actions programmatically.

• Example: "A67890", "A11223"

taskId:

• Purpose: Links the action to its parent task, providing context and ensuring it is part of the correct task.

• Example: "T12345", "T54321"

actionName:

• Purpose: Provides a human-readable name for the action, making it easier for users to understand what the action represents.

• Example: "Submit Form", "Review Application"

description:

• Purpose: Offers a detailed explanation of what the action entails and its significance within the task. This helps users understand the specific operation performed.

• Example:

  • "The action of submitting the completed form for review."

  • "The action of reviewing the application for completeness and accuracy."

performerId:

• Purpose: Identifies the user who performed the action, facilitating accountability and tracking.

• Example: "USR67890", "USR54321"

timestamp:

• Purpose: Records the date and time when the action was performed, which is useful for tracking, auditing, and time management purposes.

• Example: "2023-06-01T09:00:00Z", "2024-01-20T11:30:00Z"

status:

• Purpose: Reflects the outcome or status of the action, indicating whether it was completed successfully, failed, or is still in progress.

• Example: "Failed", "In Progress"

Purpose in Work Order Management System

Action Tracking: Captures the specific steps taken within a task, providing a detailed record of operations and their outcomes.

Accountability: Documents who performed each action and when, promoting accountability and transparency in task management.

Progress Monitoring: Allows for monitoring the progress of tasks by tracking the actions performed and their statuses.

Audit and Compliance: Maintains a comprehensive log of actions, which is essential for auditing, reporting, and ensuring compliance with internal policies and regulatory requirements.

Operational Efficiency: Helps in identifying bottlenecks or issues in the work order by analyzing the actions performed and their outcomes.