User
A summary of detail for a User object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.
The User object represents individuals who interact with the work order management system. It contains information about each user, including their identity, roles, permissions, and status. This ensures that the system can manage access, assign tasks, and track user activities effectively.
Properties
userId:
Purpose: Serves as a unique identifier for the user, allowing the system to reference and manage users programmatically.
Example: "USR67890", "USR11223"
name:
Purpose: Provides the full name of the user, aiding in identification and communication within the system.
Example: "Jane Smith", "Michael Johnson"
email:
Purpose: Specifies the email address of the user, which is used for sending notifications, alerts, and other communications.
Example: "jane.smith@example.com", "michael.johnson@example.com"
role:
Purpose: Defines the user's role within the system, which determines their responsibilities and the tasks they can perform.
Example: "Administrator", "Team Member"
department:
Purpose: Identifies the department or organizational unit to which the user belongs, helping in structuring the organization and facilitating reporting.
Example: "Finance", "IT Support"
permissions:
Purpose: Lists the specific permissions granted to the user, controlling their access to different features and functionalities within the system.
Example: ["CreateTasks", "DeleteTasks", "ViewReports"]
status:
Purpose: Indicates the user's current status, such as whether they are active, inactive, or suspended, affecting their ability to interact with the system.
Example: "Inactive", "Suspended"
Purpose in Work Order Management System
Access Control: Manages user access to the system by defining roles and permissions, ensuring that users can only perform actions they are authorized for.
Task Assignment: Facilitates the assignment of tasks to users based on their roles and departments, promoting efficient work order management.
Communication: Enables effective communication with users through email notifications and alerts.
Accountability: Tracks user actions and activities, providing an audit trail and promoting accountability.
Organizational Structure: Helps maintain the organizational structure by associating users with specific departments and roles.
User Management: Provides tools for managing user information, status, and permissions, supporting administrative functions and user lifecycle management.
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