Notification

A summary of detail for a Notification object type included in the Work Order Management System ITIL Object Type Bundle. Install the bundle into your tenant from the Contextual Services Catalog.

The Notification object is used to inform users about important events, updates, or changes within the work order management system. It ensures that users are aware of relevant activities and can respond promptly to tasks or actions that require their attention.

Properties

notificationId:

• Purpose: Serves as a unique identifier for the notification, allowing the system to reference and manage notifications programmatically.

• Example: "N67890", "N11223"

userId:

• Purpose: Identifies the user who will receive the notification, ensuring that the message is directed to the correct individual.

• Example: "USR12345", "USR54321"

message:

• Purpose: Contains the actual content of the notification, conveying important information or updates to the user.

• Example:

  • "You have been assigned a new task: Task T54321."

  • "The due date for Task T98765 has been changed."

readStatus:

• Purpose: Indicates whether the user has read the notification, helping to track user engagement and ensuring that important messages are acknowledged.

• Example: "Read", "Unread"

timestamp:

• Purpose: Records the date and time when the notification was generated, which is useful for tracking and auditing purposes.

• Example: "2023-06-01T09:00:00Z", "2024-01-20T11:30:00Z"

Purpose in Work Order Management System

User Awareness: Ensures that users are kept informed about significant events and updates within the work order, helping them stay on top of their tasks and responsibilities.

Timely Responses: Prompts users to take action when necessary, improving the overall efficiency and responsiveness of the work order process.

Tracking and Auditing: Maintains a record of notifications, which can be used for auditing purposes and to ensure that users are receiving and responding to important messages.

Engagement: Increases user engagement by keeping them informed and involved in the work order activities.

Accountability: Tracks whether users have read notifications, promoting accountability and ensuring that critical information is acknowledged.